General FAQ's

Q.
Are socks required and are they included with admission?
A.

Yes socks are required for children and adults at all times.  They are not included with admission but can be purchased before entry.  You may also bring your own socks from home.

Q.
Can I bring outside food or drinks into ALLGood!?
A.

No outside food or drinks are permitted into the play arena.  Food and drinks are permitted into the birthday rooms during parties and events as long as they comply with party and event rules.

Q.
Is WiFi available?
A.

Yes, wireless internet is complimentary.  It is our goal to make both the parent's and child's stay enjoyable.  There is an area for parents or guardians to relax and enjoy a refreshment, catch up on work, browse the internet, or watch television while their children play.

Q.
How is the equipment cleaned?
A.

We follow strict protocols and policies for cleaning and sanitizing our play equipment.  These procedures are performed throughout the day.  We take your child's health very seriously and are committed to keeping a clean and safe environment.

Walk-in Play

Q.
Can I drop off my children to play?
A.

No, children must be accompanied by an adult at all times.  Parents and caregivers must remain on the premises.

Q.
Is there a charge for adults?
A.

No, two adults are allowed free with each child.  There is a cost of $5 per adult after the first two.

Q.
How long is my child allowed to play?
A.

Your child is allowed to play for the full day.

Q.
Are adults allowed to play on the equipment?
A.

Adults are not allowed to play in the facility, but they are encouraged to assist their children while playing on the play structures.

Parties

Q.
Is the birthday party a private party?
A.

The birthday party will be held in a private party room.  You are allowed 45 minutes in this room.  The remaining part of the party will be in the main play arena, which is shared with all children in the facility at that time.

Q.
What is the refund policy?
A.

There is a full refund for cancellation of 30 days or greater from the scheduled party date.  Cancellation from 8 to 29 days out will result in no refund but a credit to be used for another date.    Cancellations made within 7 days of the scheduled party will result in no refund or rescheduling.  

Q.
Is there a deposit for a birthday party?
A.

A 50% deposit is required for scheduling and holding the date of the party.

Q.
Can I downgrade or upgrade my party based on how many kids show up?
A.

You cannot downgrade a party.  However, you are allowed upgrade a party if more children come than are expected.  You can also choose to pay $14 + tax for each additional child that comes if you choose to pay per person.  

Q.
What decorations can I bring and not bring?
A.

The only decorations we ask that you not bring are glitter, confetti, silly string, or pinatas.  Other decorations are allowed and balloons can be purchased from ALLGood! if you choose.  We will set up and tear down for your party.  

Q.
What is the timeline for the party?
A.

The first hour of your party will be in play arena.  During this time your party coordinator will organize your things and get your party room ready.  After this hour you will have exclusive use of your own party room for 45 minutes.  After the 45 minutes, we will need use of the room back but your guests are welcome to go back to the play arena for the remaining portion of the day.  

Trips & Events

Q.
How do I schedule a trip or event with ALLGood!?
A.

Please call us to schedule your trip or event as these are usually customized.

Q.
If I schedule a charity event, is it tax deductible?
A.

In many cases a charity event is a tax deductible expense.  However, this is something that should be confirmed with a qualified accountant or attorney.